Frequently Asked Questions
Select a topic from the list below:
- Travel To/From the Cruise
- Tips for Traveling Abroad
- Life Aboard Ship
- Contact Us
Here you will find answers to the more common questions we have been asked about our cruises.
Before sailing with us, you must read and sign our Terms and Conditions, which spell out important and contractually binding guidelines for our cruises, in addition to important basic information.
YOU MUST HAVE A CURRENT PASSPORT TO SAIL ON THIS CRUISE.
We strongly recommend that you visit Holland America's website. You will find extensive and detailed information about sailing on their ships. They have been in the cruise business much longer than we have — please make use of their expertise.
Executive Meetings and Incentives, Inc. (EMI) is your partner in travel. They are your first stop for any help you may need with travel arrangements or any question you may have. See EMI's website for more information.
Who are we?
Prairie Home Productions (PHP, APHC) is an independent company licensed by American Public Media Group to produce Garrison Keillor's "A Prairie Home Companion" and its related ventures. With them, we chartered the ms Ryndam and will produce the cruise. Prairie Home is responsible for all the changes and additions that have been made to the regularly scheduled HAL cruise. We will provide the APHC performers, entertainers, lecturers, and hosts sailing with you.
Holland America Lines (HAL) operates and manages the Ryndam; provides for passenger safety and comfort; and is responsible for your cabin accommodations, food, beverages, recreation, and shopping while on board. Go to HAL's website for more information about life aboard ship.
Executive Meetings and Incentives (EMI) is our agent in charge of selling our cruise and booking your accommodations. They will provide you with the highest levels of professional travel-related services. They will book your passage on the ship. EMI will, at your choosing, assist you in booking a hotel before and after the cruise; book air travel; arrange transfers between the airport, hotel, and ship; and assign table seating. They will help us manage your activities while on board. See EMI's website for information about cabins, hotel rooms, transfers, and dinner seating.
For other questions, contact us by email or call EMI at 800-225-5364 x2179.
How much does the cruise cost?
For pricing information, visit EMI's pricing page. We have cabins in a wide range of prices.
What types of cabins are on the ship? Where are they located?
We have a variety of cabins from inside rooms to Verandah suites. See HAL's Ryndam Info for pictures, descriptions, and deck plans.
How do I book a cabin? What types are currently available?
For booking information, visit EMI's pricing page. You will see a list of the currently available cabins. Just click on the one you are interested in.
Are wheelchair-accessible rooms available on board?
Of course. Holland America, APHC, and EMI do not discriminate against persons on the basis of disability. We seek, to the fullest extent feasible, to accommodate guests with special needs. Holland America offers a limited number of staterooms designed to be wheelchair and scooter accessible. Most public areas of the ship are wheelchair accessible. To learn more about HAL's options for guests with special needs, see the HAL Cruise Planning and Advice section. You can explore the deck plans in HAL's Ryndam Info to see where the wheelchair-accessible rooms are located. Please contact EMI directly at 800-225-5364 x 2179 to discuss any special needs you may have.
Is travel insurance necessary?
We strongly recommend purchasing travel insurance. This is a long cruise moving through several foreign countries. Insurance is your only recourse for reimbursement in the event of changes, delays, or crises. For more information, see EMI's pricing page.
What is included in the payment and what will cost extra?
Please see our terms and conditions page. While on board, you can spend a minimal amount or incur significant charges by the end of the cruise. You will certainly be able to have an enjoyable time no matter how little or how much you spend. Alcoholic beverages, soda, spa services, the casino, and other on-board services are not included in your fare. We do not include airfare, ground transportation, shore excursions, or other off-ship expenses in our fares.
I'm a Holland America stockholder. Can I get a discount on my cruise?
No. This cruise is private and chartered.
I've booked my cabin. What's next?
EMI will confirm your reservation with you electronically and provide an EMI confirmation number they will use to track your reservation. Closer to the cruise, EMI will provide your HAL booking number and cabin number, which you will use to prepare for your trip and book shore excursions.
Check-in and preparation for your cruise is an online process that HAL calls Express Docs. All passengers will be required to check in using this system in advance of the cruise. You will need your HAL booking number to do this, which you will receive approximately 2 months before the cruise. You must return the signed terms and conditions for the cruise to receive your booking number. All documents necessary for your cruise will be provided online through Express Docs, including your cruise contract and your boarding pass. You will need to print these documents yourself and bring them with you. We will not send you "hard copies" of these documents. See EMI's website for step-by-step instructions on how to use Express Docs.
It is essential that you review all documents thoroughly and that you bring everything with you.
May I cancel my reservation?
You may cancel, but we have a strict refund policy. One week after registering, your deposit becomes nonrefundable. On or after April 9, 2013, your full cruise fare will be collected and is not refundable. Please see our terms and conditions page.
How do I pay for extras while on board?
While on board, HAL maintains a "cashless society." All additional purchases made will be charged to passengers' on-board accounts. These accounts must be settled before disembarking.
When you board the ship, your account will have already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. If you have not done so already online, you will need to register your credit or debit card in order to use your on-board account for shipboard purchases. On the day of sailing, your card will be pre-authorized for U.S. $60 per person for each day, or $600 per person for this cruise. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. This will help prevent delays in obtaining pre-authorization on board. Some banks may keep the pre-authorization in place for up to 30 days. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Any excess deposit will be refunded to you at the end of the cruise. Travelers' checks may be cashed at the front office to make your deposit. Personal checks are not accepted on board.
What about tipping? To whom and how much?
A prepaid gratuity is included in your cruise fare. For suites, this gratuity is $12.00 per person per day, or $120.00 per person for the cruise. For cabins, this gratuity is $11.50 per person per day, or $115.00 per person for the cruise. This will be shared among the Ryndam's entire staff. In addition, an automatic 15 percent gratuity is added to all bar and beverage service. Any tipping above this is entirely up to you. It is common, but not required, to tip for personal service in your cabin and at the spa. Tipping for bar, restaurant, or the ship's transportation services is not expected. For more info, see HAL Service Charge Info.
In terminals, airports, ports of call, on-shore excursions, and at hotels, we suggest that you extend gratuities consistent with customary practices.
Are guests from outside the U.S. able to purchase online?
Yes. International guests will be able to book their cabins online. All credit card charges will take place in USD and be converted to your local currency the day of the transaction.
III. Travel To/From the Cruise
When do we leave? When do we come home?
Holland America's website has excellent information about arriving in Barcelona and leaving from Venice in their Explore Cruise Ports section. Look to our website for additional information.
We recommend that you arrive in Barcelona's Aeropuerto de Barcelona (BCN) the day before we sail, on Tuesday, August 20, 2013. If you choose to fly the day of the cruise, you must arrive in Barcelona prior to noon on Wednesday, August 21, 2013. Driving time from the airport to the ship is approximately 45 minutes. Boarding will begin at approximately 11:00 a.m. on August 21st; please do not arrive at the terminal before that time. You must be on board no later than 3:00 p.m. We sail at 5:00 p.m. and cannot wait for delayed passengers.
Disembarkation in Venice may begin as early as 6:30 a.m. and will end by 10:00 a.m. on Saturday, August 31st. Driving time to the airport is approximately 30 minutes. We recommend that you book a motor coach transfer in advance (EMI will offer you options). Flights booked out of Venice's Marco Polo airport (VCE) should depart no earlier than noon on Saturday, August 31, 2013.
We recommend that you purchase airline tickets early. You should be able to find reasonably priced fares for our "open jaw" itinerary, but as always act early. Air travel to Europe can be expensive and airport fees are high. Please research costs carefully before you choose to book our cruise. EMI can help you book your flights; see EMI's website for more information.
What if my luggage gets lost by the airline?
In the event your bags are delayed, we will make every effort to work with local operators to help your bags catch up with the ship. Please note that some major discount air carriers require that lost or delayed luggage be signed for personally by the owner at the airport. Given our one-way itinerary this could become a challenge. Please check policies carefully before booking your air travel.
Where can I stay in Barcelona?
EMI has blocked out rooms in a Barcelona hotel. They would be happy to book you a room the night before the cruise, see EMI's website for details. Please note the deadline for booking.
What are the arrangements for travel from airport to ship?
Regardless of who books your air travel, you must send EMI a copy of your flight itinerary. If you book your own travel, you must still provide EMI with your flight itinerary. EMI must provide HAL with travel itineraries for all passengers. This is a legal requirement: you will be denied boarding if you do not provide your travel itinerary in advance. You must provide a cell or other phone number that can be used to communicate with you in the event of travel delays.
We recommend that you purchase a transfer package from EMI when you purchase your cruise. EMI will be able to arrange group transfers from the Barcelona Airport and to the Venice Airport. With these packages, you and your luggage will be transferred between the airport, to the hotel as needed, and the ship. You may also, of course, take a cab or other means of transport on your own. However you decide to arrive at the ship, your baggage will be collected at the terminal and delivered to your cabin. See EMI's website for more information.
When you first get on and last get off the boat, there will be a period of time when you won't have access to your baggage or to your cabin. Please be prepared with a small carry-on bag to hold the stuff you need, including all of your travel documents, medications, and any valuables you may have with you.
Whenever your bags are being transferred for you, please be sure that you aware of deadlines for having your bag ready, proper tags to identify bags, and procedures to re-claim them. In particular, remember that just as at the airport you will always need to claim your luggage in the cruise terminal. It will not automatically be transferred to your hotel.
Before embarking the ship, you will be subject to security screening similar to that in any airport.
Will I need a passport?
All passengers need passports. No exceptions. They must be good for six months beyond the duration of the cruise. These regulations are strictly enforced. For more information, see HAL Passport Info.
May visitors come aboard?
Sorry, no. Due to customer and safety concerns, HAL has established a no-visitor policy. As at most airport terminals, only booked passengers will be permitted past the security check-in point.
What about after the cruise, in Venice?
We arrive early in Venice and of course we recommend you explore the city and environs. Holland America offers excursions and there are many other resources you could employ. EMI has blocked out hotel rooms in Venice if you'd like to stay overnight. There will be a strict deadline for booking these rooms.
EMI will also offer you the option of booking a transfer directly to the airport if you are flying immediately following the cruise.
Please note that Venice is indeed the city of canals and most transportation is by boat. Accessibility can be an issue in some cases.
IV. Traveling Abroad
Will I need a passport?
Yes, all passengers must carry a passport that expires a minimum of six months following the cruise.
Will I need a visa?
Most U.S. Citizens will not. We will be traveling to multiple destinations in Europe. Some passports from assorted nations need a Schengen Visa in order to do this. Please discuss your personal requirements with the proper consular officials prior arriving in Barcelona. Those guests who require a visa and do not obtain one will be denied boarding.
Do I need shots?
We are not aware of any special vaccinations or immunizations required for the areas to which we are traveling. Health officials generally recommend that travelers be up to date with routine vaccinations. Please consult a medical professional for their opinion as to vaccinations that may be appropriate to have current when visiting our ports of call.
What languages will be spoken at our ports of call?
Spanish, Catalan, French, Italian, Neapolitan, Greek, and Montenegrin are just some of the languages we will experience on this cruise. In many situations, we will be able to communicate in English.
What about currency?
The euro is the currency at all of our ports. ATM's that accept major credit cards and currency exchange services are available at all ports.
What about credit cards?
Most major credit cards are accepted at many vendors in the ports we will visit. Please remember to notify your credit card companies of your travel plans. Many European retailers require a credit card with security chips and PIN codes: this is a new system for the U.S. and you may wish to discuss this with your credit card provider.
What will we do on board?
Boredom is not an issue. Never has been, never will be. We will schedule a full slate of musical performances. In the main showroom and in smaller venues throughout the ship, you will have ample opportunity to enjoy your favorite "Prairie Home" performers. We'll ask them to perform solo and in fun combinations with our other guests. We will add lectures, readings, and other events to HAL's regular cruise offerings.
The APHC events are in addition to all of the activities you would expect on a cruise ship: dining, swimming, spa services, eating, relaxing, sports, gambling, shopping, eating, entertainment, other special events, and more eating.
When do we attend the evening performances?
Our main attraction on board is the evening performance in the main showroom. These can be similar to APHC broadcast shows, or they can be music concerts, or maybe even an all-Garrison evening. Regardless, everyone wants to come see them.
The showroom only holds about half of the ship's passengers, which is why we repeat the show each night. The problem comes when people try to see both shows. This can deny your fellow passengers the opportunity to see the show. So we've come up with a plan that we hope you think is fair.
You will receive a color-coded Holland America ID card. This will identify which show you may attend each night. We are going to check this identification for each main evening show, just as we would take tickets for a regular performance. We will clear the auditorium after each show, and we will not allow people to reserve seats in advance.
Will you publish a schedule of activities?
We are always adding new things to do, right up to the day of departure. When you arrive on the ship we will have for you a schedule of activities for the entire cruise. Once aboard, we adjust the schedule daily. HAL and APHC will publish an official daily schedule, which will be delivered to your cabin every morning.
Will I actually SEE Garrison? How about the Guy's All-Star Shoe Band? And what about the Royal Academy of Radio Actors?
Prairie Home performers will be guests of Holland America just like you. You'll see them in the elevators, on the Lido deck, at the buffets and bars, and, of course, on stage. Don't be afraid to say hi, ask questions, or tell us you loved a particular event. But do understand that we may be running to our next event, or just need some time on our own.
Should I bring a musical instrument?
If it is something that you'd like to play for your pleasure in a casual, sit-around-a-campfire kind of atmosphere, yes. While a few people may end up performing on stage, please don't expect this.
Will any of the shows be broadcast?
No, but they will be recorded for possible later use. We may create a broadcast from the recorded material.
Will there be opportunities for autographs?
While on board, feel free to ask for autographs at your leisure. Check in with a Prairie Home or EMI staff member on board if you have questions about this.
Will there be APHC merchandise for sale?
Yes. Check out the gift shops on board. We'll have clothing, books, and lots of music featuring your "Prairie Home" favorites.
When do we schedule our dining? Can we sit together at dinner?
When you register for the cruise, you will request your seating preferences for dining. EMI will do everything possible to honor seating requests. In most every case you will be able to sit near friends and family, assuming you want to. You may meet new friends at your table as well.
What is the difference between early seating and late seating?
The Dining Room and the Main Show Lounge each hold half of the ship's passengers, so we all need to rotate.
- EARLY seating passengers will eat at the first seating of dinner, at 5:30 p.m. Then they go to the second show, at 8:30 p.m.
- LATE seating passengers see the Main Lounge Show first, at 6:00 p.m. They then go to dinner at the second seating, at 7:45 p.m.
While accommodations can often be made, due to the popularity of our evening shows we will use assigned dinner times: the "As-You-Wish" dining program available on regular HAL cruises will not be used.
If I have food allergies or other dietary needs, will the ship be able to accommodate these?
Yes, but you must inform us in advance. You can learn more at HAL Shipboard Life.
What is the Dress Code?
Because we are chartering the ship, APHC has the freedom to set our own dress-code policies. We are considerably more relaxed than the standard cruise. Sunday-go-to-church clothes is about as fancy as we get. If you like to dress up, please feel free, and some of us may join you.
The only time there will be an actual dress code is in the dining rooms during the evening meal. On most nights, the dress code will be "smart casual." This means long pants and sports shirt or sweater for men, and skirt or long pants and sweater or blouse for women. We prefer you to avoid casual T-shirts, swimsuits, bathrobes, tank tops, shorts, and the like in the dining rooms during the evening hours. We will designate one or two evenings as "semi-formal." This generally means sport coat and maybe a tie for men; and a dress, skirt, or pantsuit for women. On those nights, all patrons eating in the main dining room will be expected to dress in semi-formal or formal attire and the crew will pull out their dress uniforms. Many people take this opportunity to dress in their finest clothes and make a fun-filled evening out of it, but you sure don't have to. Be who you are, is what we say.
May we dine elsewhere?
Holland America offers many other options for dining. You are not obligated to join us in the dining room, although you may want to let your seatmates know you won't be joining them. Dining options include a private table at the Pinnacle Grill or the Canaletto Restaurant, informal dining on the Lido Deck, and Room Service available 24/7.
And remember that the dining room is a lovely option for breakfast and lunch.
VII. Life Aboard Ship
How do I contact an EMI or APHC staff person? How will they be identified?
We will staff question tables near the front desk. And we'll all try to wear our ID lanyards.
After boarding the ship, how long before I can get into the cabin?
Boarding for the ship begins several hours before we cast off. You'll be able to enter your cabin once your stateroom is prepared. HAL has streamlined this process to a great degree, but please understand that they have to turn around accommodations for more than 1,200 people in a very short period of time. Plenty of on-board activities will be available while you wait, including making a few arrangements for your week. And the buffet lines will be open.
What kind of amenities will I find in my cabin?
Cabins on the Ryndam are outfitted much like a good hotel room. You will find them to be comfortable, nicely decorated, efficient, and clean.
All linens and bedding will be supplied. Your bathroom comes complete with towels, toiletries, and your very own bathrobe. You will find ample closet and drawer space, a dressing table, cabin-controlled air conditioning, a variety of cabin lighting, and a television with shipboard programming.
All staterooms are equipped with standard 110 AC and 220 AC power outlets. Personal care items and electronics will work just as they do at home. Hairdryers are available in all staterooms. You may wish to bring a travel alarm clock since they are not provided — although the hotel desk will arrange a wake-up call for you.
For safety reasons, we respectfully request that you do not iron clothing in your stateroom. Ironing facilities are available in the self-service laundry rooms for your convenience. Full laundry, dry-cleaning, and valet services are available on the Ryndam.
Where can I smoke?
Please note that Holland America has a new policy of prohibiting smoking in all staterooms. This policy will be strictly enforced. Substantial fees will be charged for cleaning your cabin if you smoke inside. In Verandah cabins, smoking is permitted outside on the balconies only.
In deference to our performers and your fellow passengers, this is a "non-smoking" cruise with even stricter policies than regular cruises. You may smoke only in certain designated areas on the outside decks of the ship. Our cruise designates areas (including all lounge and restaurant areas) as non-smoking where smoking might be permitted on other HAL cruises.
How can I be reached in case of an emergency?
Holland America has procedures in place for situations that require emergency contact with your loved ones. Find more details at HAL Planning and Advice.
What if I need medical attention?
Fully trained medical professionals are on board at all times, and a complete medical facility is available. Aspirin and seasickness pills are on the house, but you may have to pay for other items or services.
Can I call my friends in their cabin? Can I call home?
Your stateroom comes equipped with telephones that can be used to call your fellow passengers just as in a hotel. They can also be used for ship-to-shore communication, however significant charges apply. Find out more about how this works at HAL Planning and Advice. Passengers may not see our guest roster and we will not give out cabin numbers.
Will my cell phone work?Probably not while on board, possibly while in port – but be careful. If you do not set up an international calling plan most services will incur substantial "roaming" fees when overseas. Call your carrier for international details for your plan.
Will I have access to the Internet?
Yes. You may bring your own computer or use ones provided by HAL. You can buy minutes for surfing the Internet at any point throughout the trip. Wireless is available in some locations and is charged under the same system. Please be aware the prices are high and can add up quickly. See HAL Planning and Advice for more details.
Can I get married on board ship?
No. This is a private, chartered cruise. No weddings. No divorces, either.
Will there be stuff for my kids to do?
Holland America provides a range of activities for kids through their Club Hal program. See HAL On-board Activities for details. The Club HAL room is regularly available with games electronic and otherwise, and has daily special group activities. The schedule of events is determined by the number of kids who sail with us; we promise to include APHC programming in their schedule. The Ryndam also features The Loft and The Oasis, indoor and outdoor relaxation areas specifically reserved for teenagers.
How should I dress for the weather?
While weather can always change, we will be sailing at a popular time of year. Temperatures should be warm to hot, cooler at night and at sea. 90 degree (F) temperatures in many of our ports are likely.
When on deck it can always be windy and cool, be prepared for that. Of course, be prepared for rain. Be sure to bring comfortable shoes for walking on deck or on shore.
And — for sure — bring your beachwear and swimsuit.
Should I bring anything else?
If you are interested in "knowing stuff," you might want to bring along your binoculars and a field guide or three (birds, marine mammals, wildflowers, and geology are just a few). Previous guests have found benefit from bringing a camera, a journal, an instrument, or their most recent knitting project.
What will sea conditions be like?
We could have calm seas. We could have 15-foot waves. The ship may glide placidly along with barely a perceptible murmur. The ship may rock back and forth, making even the stout of heart (and stomach) reach for the Dramamine. We will probably see a bit of everything. It is unlikely that we will experience severe weather, and HAL does an excellent job of tracking and avoiding storms.
You'll find all the information you need at Shore Excursions.
Booked guests may confirm shore excursion requests in advance of sailing. Once you have a booking number, you may use it to view shore excursion information specific to your itinerary. To complete a booking, please proceed through all screens on the HAL booking page until you receive confirmation from them that your booking is complete.
Guests may pre-book shore excursions online until five days prior to sailing. If your departure date is less than five days away, please call Shore Excursions at 1-888-425-9376 to book directly with an agent. All shore excursion requests are processed on a first-come, first-serve basis. Wait-listed requests for sold-out shore excursions will be processed prior to requests made on board. Children under 18 must be accompanied by a parent or responsible adult over 25.
Excursion cancellations may incur a cancellation fee, and any refund may be issued in the form of credit to your on-board account. Excursions have individual deadlines after which no refund or credit is given. Please refer to Shore Excursions for details.
All excursions are the responsibility of independent tour operators. HAL acts only as an agent to help you book your tours. We have no financial or operational relationship with them. While excursions may be arranged directly with independent operators on shore, you will have limited recourse in the event of an unsatisfactory experience.
All of our ports afford the opportunity to explore on foot at no cost or by local transportation. We will have extra information for you before and during the cruise. Please feel free to set out as you wish.
Wherever and however you explore, be sure to be back on time. Be sure that your watch is set to ship's time; local time on land can be different. The ship cannot wait past scheduled departure times.
IX. Contact Us
Contact us by email or call EMI at 800-225-5364 x2179.
Visit our journal of daily updates to see the highlights from this year's cruise — including videos, photos, and all our Cruise News notes — or relive your time aboard the ms Ryndam »